Terms of service

1. Who you are contracting with

FastDrive is a service of FSITES LTD, a company registered in England and Wales (company number 14446987) at 105 Seven Sisters Road, London, N7 7QR, United Kingdom. Our VAT registration number is GB 427 6738 65. You can reach us at hello@fastsites.app.

By subscribing to FastDrive, or by storing files with us, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are allowed to do so, and "you" means that business.

2. What the service is

FastDrive is file storage: you upload files, organise them in folders, and share them with links. It is designed to work alongside your email, so an attachment can be saved in one click and sent on as a link.

Some features are marked on our pricing page as roadmap. Those are not available yet. You are buying what the service does today, and a roadmap item is a plan rather than a promise of a date.

3. Plans and storage

Starter includes 100 GB, Essential 200 GB and Standard 500 GB. Storage is the total across your account. Plus (1 TB) and Premium (2 TB) are no longer sold; anyone who bought one keeps it at the size and price they agreed.

Every plan has a 30-day recoverable bin; Essential and above add a 30-day version history. If you go over your storage limit, you will not be able to upload more until you free space or move up a plan. We will not delete your files to make room.

4. Price and payment

Plans can be paid monthly, yearly, every two years or every three years, and the longer terms cost less per month. Yearly prices are £14.99 for Starter, £22.99 for Essential and £54.99 for Standard, including UK VAT. Customers billed in euros pay the equivalent published on the pricing page, with local VAT included.

Depending on where you are, your payment is taken either by Paddle, which acts as the merchant of record and will appear on your statement and your receipt, or by Stripe on our behalf. Either way your contract for the service itself is with us.

Subscriptions renew automatically at the end of each term so your files stay available. We will tell you before a renewal is charged.

5. Cancelling

You can cancel at any time from your account. Cancelling stops the next renewal; your files stay available until the end of the term you have already paid for.

Refunds are covered separately in our Refund policy, which forms part of these terms.

6. Your files are yours

You keep ownership of everything you upload. We do not claim any right over your files beyond what we need to store them, serve them back to you, and deliver the share links you create.

We do not sell your files or their contents, and we do not use them to train machine-learning models.

You are responsible for having the right to store and share what you upload.

7. Acceptable use

Do not use FastDrive to store or share anything unlawful, anything that infringes someone else's rights, or malware. Do not use it to distribute content at a scale that is really a content delivery network rather than storage for your business.

We may suspend an account being used this way. Where we can, we will tell you first and give you a chance to put it right. Where the abuse is active and ongoing, we may act first and tell you immediately after.

8. Availability and backups

We work to keep the service running, but we do not promise it will never be unavailable. Maintenance happens, and so do faults at providers upstream of us.

FastDrive is storage, not a backup strategy on its own. Version history and the bin will recover most accidents, but if a file matters to your business, keep a copy somewhere else too. That is true of every cloud storage service, including the large ones.

9. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Otherwise, and to the extent the law allows, our total liability to you in any twelve-month period is limited to the amount you paid us for the service in that period. We are not liable for business losses such as lost profits, lost business or lost data where you have not kept a copy elsewhere.

If you are a consumer, you have legal rights that these terms do not affect.

10. Ending the agreement

You may end it at any time by cancelling. We may end it by giving you reasonable notice and refunding the unused part of what you have paid.

We may end it immediately if you seriously or repeatedly break these terms — most obviously the acceptable use section above.

When the agreement ends, your files are deleted after a short grace period. Download anything you want to keep before then.

11. Changes to these terms

If we change these terms in a way that materially affects you, we will tell you by email before the change takes effect. If you do not want to accept the change, you can cancel and we will refund the unused part of your subscription.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or in the EU, you keep the protection of the mandatory consumer law of the country you live in, and can bring proceedings there.